The Welcome Wall Reservation Terms

Made To Welcome The Welcome Wall October 2026

These terms apply to every reservation of The Welcome Wall. By reserving, you agree to them. If anything here is unclear, write to us at info@madetowelcome.com before you reserve.

1. Your reservation and retainer

A $250 retainer is due for each reserved day and is applied to your total. For example, a two-day extended stay requires a $500 retainer. Your dates are held once your retainer is paid and we confirm your reservation, usually within 24 hours. In the rare case we cannot accommodate your dates, we will refund your retainer in full.

2. Your balance

After your styling conversation we will send an invoice for your remaining balance, including any personalization, lighting and extended delivery you selected. Your balance is due 72 hours before your event. Reservations made within 72 hours of the event are due in full when confirmed.

3. Damage deposit

A refundable $100 damage deposit is collected with your balance. We return it within 7 days after breakdown once the wall and frame have been inspected. Damage beyond normal wear, missing pumpkins or lights, or damage to the frame may be deducted from the deposit, and we will share photos of any deduction.

4. Changes and cancellations

Your retainer is non-refundable, because it holds dates we would otherwise offer to another host. If you cancel 7 or more days before your event, we are happy to move your retainer to other open dates this season. If you cancel within 7 days of your event, your retainer is forfeited and any balance paid is refunded, minus costs already incurred for personalization or a bespoke palette. Personalized pumpkins and bespoke palettes are made for you and are non-refundable once work has begun.

5. Weather and outdoor setups

The wall can stand outdoors on a flat, covered surface. For uncovered outdoor setups, if rain, high wind or freezing temperatures are forecast, we will work with you to move the wall indoors or under cover. If that is not possible, we will move your reservation to other open dates or refund your balance. Your retainer will move with you. We may decline to install in conditions we believe are unsafe.

6. Your space and access

Please provide a flat area about 6 ft wide and 4 ft deep, with at least 8.5 ft of ceiling height indoors, and clear access from where we park. Tell us in advance about stairs, long carries, venue load-in rules or timing limits. If we arrive and cannot reasonably access the space, we will do our best to adapt, but additional time or a change of location may not be possible. For Evening Glow, an outlet within 15 ft of the wall is needed unless we arrange battery lighting together.

7. Installation and breakdown

We install before your event begins and return for breakdown at a time we agree together. For extended stays, the wall remains in place between days. Please do not move, disassemble or relocate the wall. Only our team installs, adjusts and removes it.

8. Safety and care

The wall is freestanding and designed for display and photographs. Guests should not lean on, climb or hang from the wall or frame, and children should be supervised near it. Keep open flames, candles and heat sources away from the wall. The host is responsible for the wall and for guest conduct around it from installation until breakdown.

9. Real pumpkins

Every wall is made of real heirloom pumpkins. Color, shape, size and texture vary naturally, and palette images show color direction rather than an exact finished wall. Pumpkins remain the property of Made To Welcome unless you have arranged to keep them.

10. Delivery area

Delivery is included within 20 miles of Franklin, Tennessee (37064). Extended delivery is $75 for 20 to 30 miles and $150 for 30 to 45 miles. Events farther away are by inquiry.

11. Photographs

We photograph each finished wall before guests arrive. With your permission, we may share photos of your wall, without guests, on our website and social media. You may say no at any time. Founding Hosts agree to let us photograph and share their wall in exchange for Evening Glow with our compliments.

12. Liability

To the extent permitted by law, Made To Welcome's liability for any claim related to a reservation is limited to the amount you paid for that reservation. We are not responsible for injury or damage caused by misuse of the wall, by guests, or by conditions at the venue outside our control.

13. Questions

Write to us at info@madetowelcome.com. We are always glad to help.